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What Our Clients Have To Say

Trinetra Tours were recommended to us by a friend in Australia whose faith in Tapas Banerjee's company was entirely borne out by our experience. We spent two weeks in Rajastan in January on a pretty packed schedule but one on which real thought for our welfare and enjoyment had been expended. We spent a relaxing couple of days in the charming palace of Udai Bilas in Dungapor before embarking on tours of Udaipur, Jodhpur and Jaipur. Nights spend in the lovely hotels of the small towns of Rohet and Narlai where we were able to experience more of the rural life of Rajastan provided further opportunities for relaxation. In Narlai we went for a wonderful ride into the countryside on horses from the hotel and the jeep safari in Rohet was also a fascinating insight into the life of the local people. We were travelling with our nine-year-old son so the sense of being looked after was of crucial importance and in this we were blessed by the presence of Prakash, a prince among drivers, whose good sense and devotion to our well-being made the entire trip a delight. In Delhi we were able to meet the rest of the Trinetra team and spent a delightful evenign with Tapas Banerjee and his family at their home. Even Tapas could not re-arrange Vladimir Putin's trip to Delhi which did slightly spoil our experience of the city  as all the main Lutyens buildings were cordoned off but this disappointment only gives us an excuse to return which I am sure we will do in the future.

Best wishes
Sarah, Mark and Ned Lutyens
Grand Children Of Sir Edwin Lutyens one of the most important English architects responsible for the layout and planning of New Delhi
Dear Mahendra and all the staff at Trinetra,

I would like to take this opportunity to say a BIG THANK YOU to everyone in Trinetra Tours who was involved in planning the recent holiday to India for me & my family.

We had a holiday of a lifetime that went beyond our expectations. It was due in no small measure to the superb planning and execution of the holiday itinerary by all the staff involved in Trinetra. From the moment we were met at Delhi airport by the Trinetra rep. Mr. Krishna, to the time that we returned there 16 days later with Mr. Krishna again, we were able to relax and enjoy the experience of a lifetime in India without any worries or hassle.

It was such a reassuring feeling, Mahendra, to have you available at the end of a mobile phone, for any issues that arose, which were confidently, swiftly, cheerfully and efficiently dealt with by you anytime you were contacted. You did not let me down at any stage. You went beyond the call of duty and I am grateful.

I cannot remember any holiday where I was afforded such a high comfort level and faultless service as I got from Trinetra. In summary, we put our trust in you and it is only fitting that I write to express my congratulations to you all for living up to that trust. You very definitely did not fall in our eyes at any stage and have earned an excellent reputation. I would be absolutely delighted to recommend Trinetra to any of my friends interested in travel to India in the future.

Kind regards & many thanks,
Bill Bhandal. Ireland. (email protected – available upon request)
Dearest Tapas and Krishna,

How remiss you must think us for not writing sooner! We hope David and Elizabeth conferred our heartfelt thanks when they called you in Delhi; we had thought we would call you together but then we got caught up in the mess of having to move from the Imperial to the Metropolitan and then back to the Imperial again and then another move to the Raddisson. Anyway, both Tim and I want to tell you that having dinner at your home and meeting your wonderful family was truly one of the highlights of our trip. Please give a big hug to Krishna from us----you truly found your jewel. Arjun is the most delightful young man and we so enjoyed meeting and conversing with him. We know how proud you both are and with good right.

Tapas, you are a wonderful tour agent and, like the Whites, we will refer you to everyone who asks about our trip. Everywhere we went in the South of India was exactly where we wanted to be. I talked to a friend who has been to India several times and she said we hit the highlights and avoided all the lowlights and she commended the person who designed our itinerary. We too commend you and we will be back in touch as soon as we know when we are coming back to your incredible country. Because of you, we have only the best memories of India. Because of you, our trip was a lifetime experience. Because of you, we could relax and enjoy it all. Thank you so much, Tapas, for helping to insure that this was the best trip we have ever had. Please feel free to use us as a reference.

Do take good care of your wonderful Self and keep in touch. Please convey our deepest thanks to your wonderful staff and especially to Raman and Mahendra for keeping our suitcase and getting it back to us in Delhi.

Much love,
Susanna and Timothy McMahon USA
ibu.one@sbcglobal.net
I read the following quote from the late PM Nehru: “India is a land of contrasts, of some very rich and many very poor people, of modernism and medievalism. India is not a poor country. She is abundantly supplied with everything that makes a country rich, yet her people are very poor.” Those words were quotes on a page for me before this trip. Your tour made it come alive for me and for Jason. It was beyond expectations.

India moved me and changed me. I have never been in a land of such contradictions: of such modernity in its hotels, malls, and offices, and such primitiveness in the villages; of mobile connections everywhere and olden approaches to farming; of such beauty in the hills, and such ugliness in the shanty towns and gypsy encampments; of such wealth at the palaces and such poverty at the rail stations; of such religious piety everywhere while still being governed democratically.

Thank you, thank you for creating not just a vacation tour, but creating an experience. Visiting palaces, forts, and World Heritage sites is a vacation tour, but we got much more. How else to describe the following but to call it an experience?:
  • Jostling through hordes of people, rickshaws, tuk-tuks, 2-wheelers, cars, and cows with the sounds of horns blaring all around you in the bazaars of Jodhpur and Jaipur
  • Drinking masala tea with fresh cow’s milk made over an open fire with the women of a Brahmin village
  • Having a camel guide snap a dozen shots of me in quick succession because he didn’t realize that my camera can shoot at 5 frames per second with the shutter button fully depressed, and at the same time having his young grandson and friends whisper and throw dirt clods at Jason and then run away
  • Talking for half an hour with a shopkeeper about “love marriage” versus “arranged marriage”.
  • Trying to figure out how to get past a cow and her bull in the narrow alleyways of Varanasi to get back to our hotel (couldn’t do it without the help of a young man pushing them to the side)
  • Standing in intense heat to observe a body getting cremated at the cremation ghats in Varanasi
  • Talking for 30 minutes with an older gentleman about Indian politics, corruption, and how the good old days are gone
If I were a more adventurous traveler, then I’m sure I would have had a lot more experiences but what you put together was perfect for Jason and me.

As I sit here at the edge of the ocean writing this, it’s hard to believe that a few days ago I was 7000 miles away in a place that is so completely different than here having experiences that I will never have here. And yet only a click of a “send” link or a punching in of a phone number connects us. The world is truly becoming flat.

I cannot thank you enough, Tapas and your staff, especially Raman, for putting together such an extraordinary trip and for ensuring that everything went smoothly. Every detail was taken care of, and we felt extremely safe, secure, and well taken care of. You have surely enriched our lives.

Regards
Ms. Lenny Toups, USA
Margaret and Stephen Tripp
ljtoups@raytheon.com
Hello Tapas, Pal and all
Firstly, I want to say a huge thank you to you all for your arrangement of our tour. I want to provide you with some feedback.

  Our tour leader, Digvijay (DV) Singh, and our driver Deepak and his assistant Mohan were all marvellous. The service that each of them provided to all of us throughout the tour was of the highest quality and we will always be grateful to the three of them for helping to make the tour so enjoyable. Nothing was too much trouble for any of them.

  So far as Robyn and I are concerned the tour was everything we could have wanted and much more. There were so many highlights that it is not possible to single out just a few. Every problem that we encountered was quickly and efficiently solved for us the moment we mentioned it to DV. At one point Robyn could have been in real trouble when both her blood sugar testing machine and her insulin injection pen ceased working. DV very quickly located a source of replacement equipment that was exctly identical to the broken units, enabling her to continue controlling her insulin without even having to familairsie herself with different equipment. The rooms we were allocated at each hotel were all of high quality, as were the hotels themselves. The fact that not once did we have to carry our luggage is just one of the marvellous touches that made the entire trip so pleasant for us. We would most certainly use your services again. Indeed Robyn is very keen to do another tour to other (probably southern ) parts of India in the future.

  I don't know how many photographs were taken by the group as a whole, but I took 3663 and Robyn took 2601! So, needless to say it will take a long time for me to go through them all and do things with them. I have set up a Flickr Website where I hope most members of our tour group will eventually put some of their best images. there is not much on it yet, but the Webpage is http://www.flickr.com/photos/rajasthanromance/. I am also putting some of my images on my own Flickr Website http://www.flickr.com/photos/brianrope.

It has been a great joy to deal with you all, and it also was a delight to meet Tapas in person whilst we were in Delhi.

Many, many thanks for everything
My kindest regards and very best wishes
Brian Rope, Australia
winfocus@ozemail.com.au
The tour was very well organized and the personal tour given by the people we spent most time with was more than perfect. All hotels were very special, especially the ones in remote places  and the sardargarh fort / palace which is a small jewel in the middle of the trip. The personal touch of the wife of the noble who owns the property was amazing. 

  Our driver Anil was particularly good, attentive, friendly, accommodating and a wonderful man. We had complete confidence in his driving , ability in all circumstances.Shailesh in Delhi was our favourite guide the man in Udaipur. We felt that the woman in Delhi and the man in agra were not as personally friendly although knowledgeable.  

  Overall, this trip has been a dream come true. Thanks to trinetra tours, they were very open to accommodating us, not the otherway around. India is a complex , diverse country. But mostly, it is energetic and exciting while maintaining its history and passion for the past. There is still room for work with poverty.It is sad and demeaning for such a wonderful country.

Wishing you the very best.
Nancy & Bob Miller, Canada
millerneighbour@rogers.com
Hi Tapas,
Hello
I am happy to say Maureen and I arrived home safely after a very interesting trip to India.  We enjoyed our trip and were very pleased with the services you provided.  Our driver, Kalaish provided exceptional service - he was always on time and the car was always clean.  The guides and driver were in constant communication via mobile phone which made things run very smoothly.

We enjoyed the Heritage Hotels since they were comfortable and provided charm and atmosphere as well.  The Rashmi Guest House in Varanasi was very clean with a great location and a good restaurant with a wonderful view of the Ganges.  I was a bit worried about the Swiss Tents at the camel fair but it turned out the tents were quite comfortable and the staff at the tents went out of their way to be helpful.

Please feel free to use my name and email address (dmcody1@yahoo.com) for a reference. 

We hope that in the next 2-3 years we will have a chance to visit the South of India and you can organize another wonderful trip for us!

Regards,
Doreen Cody, USA
dmcody1@yahoo.com
Hello Gagan,
We would love to be on the reference list.  victor.yablonsky@shaw.ca, dupinder.yablonsky@shaw.ca

Can you please forward this message to Tapas as well I'm attaching our photo for him. Tapas, we just wanted to thank you for a wonderful and hassle free trip organization.  We especially appreciated you team being there for us at ever destination for pick up and drop off.  We enjoyed meeting Raman, Ankul in Dehli and Wilson in Mumbai what great guys that are really nice and professional. Tapas, we also want to thank you and Krisna for inviting us to your home we had a great fun meeting your family and enjoyed your company.

Best of wishes,
Dupinder and Victor Yablonsky, Canada
victor.yablonsky@shaw.ca, dupinder.yablonsky@shaw.ca
Namaste Tapas

Namaste to all those who helped make our holiday so enjoyable

We returned to Israel 4 weeks ago, after a wonderful ,enjoyable and interesting holiday, and still whenever I close my eyes, and think of India, I  am immediately surrounded by the sounds, sights and atmosphere that make your country so special, and which left such a strong impression on me. It was  a pity though, that we had only 19 days at our disposal, and so touched only a very small part of the country

With hindsight, I don't think we should have made any changes to our itinerary, and our decision  to take the train to Udaipur on the first night was correct, and saved us a day. A pity we couldn't do more overnight train trips, as they were comfortable (luckily we had a cabin to ourselves) and saved time. I did not realize how much time is lost by going by plane, and what with the trip to and from the airport, the 2 or 3 hours that you have to be there before the flight, and the good possibility of the flight being delayed, a day with flying is pretty much a day wasted.

The hotels we stayed in were all well chosen, and we enjoyed the special atmosphere of the heritage hotels we stayed at. I wanted to single out what we considered the best hotel, but the Rashmi in Varanasi and the Generals Retreat in Jaipur make it difficult to name the Ratan Villas in Jodhpur the best.

All our guides were Knowledgeable, very helpful, and gave us good insights to the cities they introduced us to. A special mention for Umesh Kumar Sharma in Jodhpur is in order  though- I enjoyed his company the most.

You said that our driver would be the person we could always rely on to help us with all our small needs, requests, and our spokesman if necessary, and Shoban Singh (hope I spelled his name correctly) certainly filled the position completely,   And did all in his power to make sure that all went smoothly and comfortably.

Once again I would like to thank you all for your kind service. If we visit India again we will definitely contact you first, and hope that then we will manage to meet you, Tapas, in person.

Shalom
Larry and Gila, Israel
gilarry@netvision.net.il
Dear Mahendra and Tapas,

I still have your evaluation report form and will send it if you like forms but this email should be quicker and my comments should not be delayed.

What I have to report is the excellence of your program and the superlative quality and devotion to your clients of the people who you placed in our service during the tours provided in Delhi and Agra this week for myself and my wife, Phyllis. This made for a wonderful 45th wedding anniversary gift for us.

My words may not be enough to express my gratitude for the extra effort, even the sacrifices of the people assigned to us. Please forgive any errors in my spelling of names. Shailesh, who escorted us from the airport to the Oberoi, Delhi and from the Taj Palace to the Airport, sacrificed his own well-being since he had to leave his motorcycle at some risk while he accompanied us back from the airport to the hotel as we were departing Delhi. He accompanied us all the way back to the hotel in order to recover our passports which I managed to drop in the hotel lobby but did not realize this until we got to the airport the first time. He persistently phoned the hotel and so they almost miraculously recovered our passports which were handed to us within seconds of our arrival as we turned around for the second trip to the hotel with Doohm driving – again accompanied by Shailesh. With Shailesh’s persistence and willingness to take our heavy baggage to the first check point (which he could not go beyond) we made it to the airplane although we arrived at the airport the second time only as the airplane was already starting to load passengers. I am concerned about the results of Shailesh’s priority to us over his motorcycle and would like to know if he was able to recover it without incident or damage.

Doohm (forgive my spelling), our driver for each and every moment of every day, was very very skilled as a driver, was prompt and visible on every occasion when we were to meet him to be picked up, very courteous and observant and honest. He located and returned my wallet which was left behind in the back seat which I did not notice until I was supposed to pay an entry fee.  Doohm was always patient in our communications as we tried to understand each other (I think he did better than me). His maneuvering on the second departure trip to the airport got us there safely and in the time we needed to just barely make it on time.

Pradeep, your associate in Agra also should be called out with superlatives for his knowledge and enthusiasm to our understanding and Appreciationof the history surrounding the Taj Mahal, the Red Fort and Agra itself. He helped us often with the photographic efforts of my wife and conveyed great knowledge about the architecture and the history of the sites we visited and thereby enhance our Appreciationof the places and  the Mughal period.

Sumetra also was an excellent guide for us for a great many places visited during our first day in Delhi, both Old Delhi and New Delhi. Her knowledge of history was a great introduction and with her insights into the evolution of the various rulers who dominated Delhi and in some cases nearly all of India. We came to refer to her as teacher – and so she was for us.

The hotels were the best and at each one there were special services provided for us, lost items recovered, good advice, comfort and graciousness at all times, especially at the 2 Oberoi hotels.

Thank you, also, Mehendra and Shailesh for adding, at the last minute, at my request, interesting tours of various temples on our last day, while we were capably shuttled around by Doohm, and in the case of your largest new temple, actually escorted through and given advice about what to do checking items, not checking items etc.

We are now spoiled by your excellent staff and it now may be difficult for us, after we’ve received such guidance, to manage visits elsewhere without Trinetra.

Regards,
Steve and Phyllis Aronow, Hong Kong
sparonow@hotmail.com
Tapas and team,

Hi!
This is Julie and Marg reporting in.

We have had an explosion of experiences here in India.

We have had an explosion of experiences here in India. We can honestly say that each and every day we have seen and learnt something new. The differing ways of life, culture, impact of religious beliefs have enriched our knowledge immensely.

We were really privileged to meet you and your beautiful wife.

It was a wonderful start to a great adventure, many thanks.

We are glad that we came to Mumbai, especially after Varanasi as it adds a more balanced view of your country.

We are off to Goa tomorrow for some R&R.

Just wanted to say that the organisation and co-ordination of all events has been meticulous. The agents have been very good and we would like to especially mention Ankit who gave us a great welcome and to Ram, our driver who was customer service personifed.

NMore updates at the end of our tour.

But for now, many thanks and great Appreciationof all the hard work and effort put in to our most wonderful of trips.

A memory for ever.

many thanks,
Margaret & Julie, U.K.
mlwhitmarsh@yahoo.co.uk
Dear Tapas and Pal

Firstly, thank you for a very good itinerary.  We have filled out the evaluation form with suggestions and hopefully you will get it from the greeter in Delhi.

We are grateful that you got us the bikes....it was an excellent way to see the villages and smell the air of Rajastan.  We feel very very privileged to have had Roshan Bhatt as our major driver for 17 days.  He loaded and unloaded those bikes, had excellent English so we had wonderful conversations with him about what we were experiencing, about Indian life, and we feel that he became a friend ..................he should be a guide and we recommend him highly.  Unlike some drivers, he was very conscientous about always keeping the doors locked, about greeting us, opening doors, and being on time.  He is a great part of what made Rajastan so special for us.

Re accomodation.................loved where we stayed except for Ganarao...........The fort is unique but it was cold, the food was poor, and there was little to do in Ganarao.  We biked there which took an hour or two and then we went for a walk for 14 kilometres.  In retrospect I wish we had known at the time that there was a fort 60 km away...........Kumbakgagh ??   ........  The other place that we could have missed was Cardoman House in Tamil Nadu.  The drive of 6 hours for a 2 night stay was far too long and while there we amused ourselves by walking extensively but we could have done that at Periyar or Munnar.  So from our point of view we would rather have had 3 nights inMunnar and 3 nights in Periyar.

Suggestions
All guides should wear a name tag.  Most told us their name very quickly and we often did not catch the name or could not remember it.  Indian names are different for us and so we needed something visible to remind us.

Many guides (in Delhi, Udaipur, and Agra) spoke quickly and had a set tour re what we saw and what they commented on.  We found that these guides spoke too quickly and we missed over 50% of what they said.  If we asked questions they were sometimes offended as they had already said something about the subject but we had missed it.  And they would hurry us past plaques and places that we wanted to spend time at.  As a result, for us, our best tour was at Mehangir Fort in Jodpur where we declined the tour guide and took the audia tour which we loved.  We understood the audio, could replay it if we wanted, it has accessory information, and we could go at our own pace.

Trinetra has a great reputation and we can understand why.  it is an excellent company..............we are so!! glad that we had our own driver and were not in a group!  We were always met on time at flights and rail locations, hotels were lovely (except ganarao) ...we particularly loved the hotel in Udaipur...jagat niwas, ...the tent in Rohet...........Nairli........and the Coir Island resort.  we loved the Backwater cruise in Kerala but feel very strongly that the Keralan government needs to limit the number of boats using the canals, put stonger restrictions re debris and gas emissions, etc.  This is a fragile environment that is going to be ruined by tourism.  The government needs to work out a balance that sustains tourism and local economies  re fishing and agriculture or it will lose in the long term.

Tapas
We would be happy to be a contact for your company.  We do feel that people/customers need to know the reality of distance and time when planning their trip.  In Canada, a distance of 100km is usually covered in just over 1 hour.  But in the rural area of India....this journey may take 5 hours.  Tourists need to know this is figuring out where they want to go and how long they want to stay in one place.  With such info we would have realized that the trip to Athoor was so long and so far away from where we wanted to be in kerala.  

Please if you have any questions that you want to ask us, then send off an email and we will be happy to send back more input.

Please reiterate to your wife and son a sincere thank you for their hospitality and kindness.  Meeting your family was a wonderful way to begin our visit to India.  We have learned so much from the gentle and kind people of India and it is a place that will remain in our hearts.  Next time we come we hope to go to Himachal and other more northerly areas.

To you and Pal, we want to say a sincere thank you.  Yours is a fabulous company that is so well organized and that succeeds in providing a wonderful opportunity for visitors.  You should be very proud.  We thank you.

with thanks and APPRECIATION
Melanie and Rod Mcarthur, Canada
melanie.mcarthur@sympatico.ca
Dear Payal,

Glad payment was all received, we are now back in the UK after flying back yesterday.

I just wanted to thank you again, as we thoroughly enjoyed the tour, I was very impressed with how well you all took care of us, it was all so very efficient.

The places that we saw on our tour were amazing and our choice of accommodation was superb.

A special mention is deserved for our driver, Ramveer! He was the most excellent driver throughout the tour!

Thank you again.

If you would like to list my email address for reference purposes, I would be more than happy.

Kind regards & best wishes
Lalita Paget, U.K.
lalitapaget@hotmail.com
Dear Ms Kaur,

Thank you so much for your mail, and I apologize forthe delay in replying.

Heartfelt thanks from the group to Trinetra Tours fororganizing such an amazing Tour to your incredibleIndia one we will remember for a very long time. Beassured that Trinetra Tours will be recommended andencouraged as the best company to offer the perfectIndian experience.

We wish to compliment Sam for the excellent serviceshe provided. His knowledge of his country, hisprofessional, humour, warm personality, along with hiswillingness to assist in whatever way requiredcertainly was a great asset and welcomed by all.

With warm regards,
Wyatt Johnson (Tour Organiser – Bahamas)
wyattpjohnson@yahoo.com
To Tapas Banerjee

We have now returned to Australia from our recent trip to India.
I am writing to thank you for all your help and the excellent itinerary you put together for us.
We both enjoyed our stay and particularly the flavour of India which we experienced through your itinerary.
I thoroughly enjoyed my days in Kashmir and we both enjoyed our trip through Rajasthan.
We would also like to thank your agents in each location we visited. At no time was the service anything but excellent.
Again many thanks.

Please feel free to use the above as a reference.

We would like top make the following further comments about our trip for your consideration.
  1. The service provided by you and your staff at Trinetratours was at all times exceptional. When requests were made you responded that day. Changes to the itinerary were accommodated on each occasion. We have nothing but the highest praise for your service.
  2. Your information pack containing the vouchers and tickets was excellent and your advice in your accompanying letter was very much appreciated. Tipping is always an issue and your suggestions for the drivers and guides was particularly welcomed.
Best Regards
Peter & Nerida Ashcroft (Sydney Australia)
peter@110admiralty.com.au
Hi Tapas,

Just a little email to provide you some feedback on the tour you arranged for us in January.

First: your arrangements were exceptional. All the hotels and sights exceeded our expectations. So did most of the people who helped us on the tour. Especially Narinder was fantastic. He is such a kind person, a great driver, and although his English is not yet good, we were able to communicate very satisfactory with him. We were very sad to see him leave us after our Agra visit.

The guides were also very good. I  would like to especially mention Aroon, our guide in Udaipur, Omesh in Jaipur and Saurabh Shukla in Varanasi.  They were all able to not only explain the sights we were seeing, but give us a feel for the people and culture of India and their respective cities. Just meeting them would have made a visit to each city worthwhile.  The only disappointment was Suyartha in New Delhi. We did not realize it at the time because she was our first guide, but in hindsight she did not do justice to the sights of New Delhi.

As I said, all the hotels met or exceeded our expectations. We especially enjoyed the two camps we stayed in (Manvar and Khemvilas in Ranthambhore) and the surroundings for each: the desert of Rajasthan and the wilderness of Ranthambhore. I'd also like to mention how much we enjoyed the two hotels in forts: Rawla in Narlai and Fort Chanwa in Luni. The two towns these forts were in were out of this world; it was a very special experience to visit these two towns. We were all so glad that we included these desert/wilderness/small town experiences in our itinerary. A tour of just the big cities would not have done justice to our stay in India.

What can I say about Varanasi and Rashmi Guest House: no words will do justice to describing our experience there. Let's just keep it at that we will never forget the sights, sounds, smells and general atmosphere of Varanasi. Not including Varanasi in our trip would have been an unforgivable mistake.

Overall, we thoroughly enjoyed experiencing India, and can readily recommend a visit to your facinating country to anyone who asks, of course arranged by Tapas and staff from Trinitra.

Best regards,
Paul & Wendy Heuts, Canada
heuts@sympatico.ca
Hi Tapas,

Hope you, your family and colleagues are all well.

Well, we have arrived home after our truly wonderful and memorable holiday in India. The weather that greeted us here, (very cold) on Friday was certainly a contrast to that which we had experienced over the last couple of weeks

I am writing this on behalf of myself Don, Ray & Linda to thank you so much for the experience we had and the impeccable arrangements that were made for us. We met some lovely people during our stay, who went out of their way to help us and make sure our holiday went like clockwork.

Right from the first day, when we landed in Delhi, your guide Silesh and our excellent driver Yadav who drove us on a tour of the City and made sure on our last day, we were safely in situ on the train to our next stop at Ranthambore. The train ride was an experience and hilarious, when we realised we had the addition of a little mouse in the carriage to keep us company.

At the station for Ranthambore, we were met by our guide and taken to the Pugmark, which we thought was a lovely little hotel. The staff were very friendly and couldn’t do enough for us. At one time, we were the only guests there, so we did get great service.

The highlight of our stay there was of course the six safaris and with the same guide throughout (Sumit, who was excellent) managed to see 4 Tigers, which was a fabulous experience and something that will stay in our memories. Of course, we enjoyed seeing all the other animals/birds and we have the pictures to prove this for those back home.

We had a wonderful drive to Jaipur with yet another excellent, careful driver. The hotel there was very nice, people very friendly and funny. The guide that showed us around in the afternoon was very informative and managed to get us an excellent view of the annual festival procession that coincidently happened to take place whilst we were there.

Thank you for booking Kingfisher Airways, they are certainly a very good airline. I would imagine they work on the lines of Virgin with their entrepeurnarial leader. Good service and good food.

When we arrived in Goa for the next part of our holiday, we were met by a very friendly lady called Jenny, who took us to the Varca Palms Beach Resort. In comparison to the other hotels, we were a little disappointed that the rooms were not quite as good a standard as the others. They were very clean and we had aircon and a fridge/TV etc. but the bathrooms were in need of some refurbishment. This is not to say we didn’t enjoy the stay, the staff were friendly and the location was fabulous but we felt this hotel was focussed more for the Indian guests – what a wonderful beach. We ate at some of the beach shacks where the food was absolutely delicious!!

Finally, our last port of call in Mumbai, we were treated to a tour of the City both to and from our hotel, which was very interesting. Once again, the guides were brilliant, even when we were checking in for our flight back to LHR.

The following couple of points, made are not a criticism, and didn’t in anyway spoil our enjoyment but you may wish to bear in mind for any future bookings.
  1. The breakfasts and some of the main courses in the hotels did not have a very wide selection for western type appetites. Fortunately, we all like spicy food and curries.
  2. When we booked in for our internal flights, there was a problem with deciphering the credit card numbers that did hold us up for a little while but was all sorted out.
Once gain, Tapas thank you so much for arranging a brilliant holiday for us. I would have no hesitation in recommending your Company to friends/colleagues here in the UK and if we decide to do a return trip, we will certainly contact you. Please feel free to use our names as references.

Our very best wishes to you all

Kindest regards
Carol & Don Rice, Ray & Linda Buckell (U.K.)
cazza.rice@virgin.net
Dear Tapas,

I have been wanting to email you to thank you on paper for the superb holiday we had in Rajasthan, it far exceeded our expectations and we have come home with such wonderful memories.  The architecture was magnificent and so different to ours in Europe.  The decoration of the buildings was exquisite and so varied, the craftsmanship superb.  Each new city, palace or fort we visited was breathtaking and it was hard for us to decide which we thought the best.  In fact we came to the conclusion that every single place we were taken to was splendid in its own way.  Our guides, an important element in our enjoyment of the holiday, were knowledgeable and enthusiastic about what they were showing us and made each visit special.  By the end of the tour we felt that we were leaving India with a closer understanding of that part of your country and its people.  All the people we met were charming and we loved having the opportunity to talk to people we met in the hotels, on the trains, in the shops and streets.  My overall memory will be of the wonderful colour of the clothes the women wore, the bustling streets where people shopped or went about their daily business, the roads (and especially between Dehradun and Delhi) thick with bullock, camel and horse carts loaded with sugar cane, logs, crops and the little open sided cars full to overflowing with sometimes up to ten or even twelve people.

Our visit to Mussorie was also wonderful.  The contacts I had made before I left all worked out and those people were so welcoming and helpful.  The family house, Cloud End, was still there in its spectacular isolated position with views of the snow-clad mountains of the Himalayas.  Remarkably it still had the furniture, pictures and china left by the members of the family who sold it to Mr Agarwal's father in 1965.  What was remarkable was that there were still some family photograph albums in the house which Mr Agarwal kindly allowed us to borrow and photocopy.  Some of the portraits in the album dating back to the 1860s were the same as those in Foster's great-grandfathers album of the same date.

So now Tapas I would be grateful if you could pass on our thanks to all those people who looked after us so well during our stay.  Mahendra who corresponded with us and dealt with many of my queries and requests.  Ramah Singh who looked after us in Delhi and recaptured my jerseys and the quilted coat I left in Delhi and Jaisalmer.  Our brilliant drivers Prakash Singh and Sheesh Pal Jaywan who looked after us so well and drove with such care and attention on your very busy roads.   And of course our special thanks to you for arranging the best of tours for us and also to both you and your wife for entertaining us in your home and giving us such a delicious meal, we hope that one day when you both visit England you will find time to visit us here in Essex - just a half hour train journey from London.

Our best wishes to you all,
Marion Swetenham (U.K.)
marion@swetenham.com
Hi Tapas,

I arrived back in London last night - a very wet, cold and dark London it was too.    I just wanted to say what  I great time I had in India and what a terrific job you did arranging everything for us.   It could not have been more wonderful and I have memories to treasure.   We especially appreciated our driver, Sampat, who drove with such care and was a really helpful and delightful person  and I would certainly choose to have him driving should I return, which I am now planning to do.....maybe next year.

Thank you so much for everything and especially being so helpful at the very end of our trip when disaster struck in the form of the missing passport.   Our companion, Jeanette, is not such an easy traveller and it would have been better had it been me without means of travel.  Anyway  between your attention and Sampat's care, she seems to have come through her 'ordeal' and is now on her way back to London.

I thank you once again and look forward to renewing our relationship on my next trip to India, or indeed, any of my friends and family who  plan on doing something similar.  I will make sure they all contact you first before doing anything.

Regards,
Carole , U.K.
caroleshuter@mac.com
Bermuda Good Evening,

I am so glad for this email.  All is well with Trinetra.  We completed our forms and turned them in before we left India.  We talked so much of India ,that our jaws are still painful.  We had a grand time, more than satisfied and e are left with memories that will last a life time. We are very happy with our trip.  Chettanadu did not excite us,but we are not unhappy.  That was the only place that we could have spent one night only but believe me, it was a fantastic holiday.

We are overjoyed, and right now I am trying to put my album together.

  Reply soon. It is summer,very hot. Love to allTapas, Pal and your team. We heard from our Kerla driver. Bye now.

Norma Latham, Bermuda
nlatham@northrock.bm
Namaste Tapas!!!  We arrived in Las Vegas two days ago after what we can only explain as the trip of alifetime!  I'll go on and on in my next e-mail but quite simply MANY MAHALOS!!!  Everything was superb and we even were given several upgrades here and there.  You did an exceptional job with every details and Mother cannot stop raving about all aspects (except maybe the tents!) Hoping all is well witheveryone and once again thank you for making sure everything was perfect.

Aloha,
Donna Mier, USA
donnamier@yahoo.com
I want to thank everyone for a most wonderful journey, I have never, ever been so pampered, and so well looked after.   The real story is - I was spoiled.  I think you all left nothing for me to do but enjoy.  I also include every one of the local travel agents, everyone was amazing, I still can't believe how helpful & caring everyone was, I would especially like to mention Sajid Shaikh from Garha Tours in Mumbai along with his excellent driver who looked after me so well. I even got a guided tour of some of the beautiful buildings left by the British upon arrival in Mumbai.

I had a problem with the hotel in Mumbai as I believe they sold my room and Sajid helped with that problem.  They actually told me that someone from your office had called from Delhi and told them to cancel my twin room & give me a single.  Because Ankit did such a great job typing vouchers, I was able to solve the problem very quickly and supposedly got an "upgrade" which really didn't matter as I was only there for a few hours.

I believe my only problem now will be going back to adventure travel with small groups, and not being the "only one that matters" anymore.  I will miss the "Princess" treatment I received every step of the journey. Actually I miss it already.

I want to wish everyone at Trinetra Tours, the most wonderful and Happy Holiday.  Also please give my best wishes to Krishna as well, I will always remember my dinner and evening out when she was my most gracious & fun hostess. 

Hopefully,  someday we can do another journey together. 

Also, if any or all of you ever travel to my parts of the world, as in Western Canada or the Arizona desert, we would be delighted to have you visit us.

Thank You All Again, I will always remember. 

Best Wishes
Lorraine Servello, Canada
ladylor@frontiernet.net
Dear Tapas,

Well, we are all back safe and sound and had a fantastic tour of India.  Your suggestions for hotels was excellent.  Location, location, location is the word to cover our hotels.  They were all is the right spot to feel and see India and all of them were up to our expectations.  The guides were excellent even though one did not speak a lot of English, he was charming and most helpful to all.  I must tell you that Ankit is a fantastic employee for you.  He went out of his way to make the trip a pleasant experience.  He is a dedicated employee and speaks highly of you.  Two of the ladies in our group that own companies said they would hire him on the spot if he was in the U.S.A.  I have invited him as my guest in May of next year if he can make it.  If you come to the states again, we must get together.  My wife and I called you the day after our dinner at your house to thank you for a lovely evening.  You were out of the office at the time.  You and your charming wife and son were gracious hosts.  I hope you liked the See's candies and that your wife can use some of the items that my wife gave to her.

If you ever need someone in my area to speak on your behalf, feel free to use my name.  A lady in our hotel was talking with two men who were her tour service representatives and was giving them a piece of her mind.  We were waiting for our pickup to the airport and she was right next to us so we couldn't help but hear what she had to say.  She had so many things go wrong and spent over an hour telling them of all her tour problems.  My wife and I were glad we did not book with them.

I have spent the last week burning copies of my video and my wife and my photos and should be finished with them soon.  The videos are done but not all of the photos.  As soon as I finish, I will mail you the copies as requested.  I know Ankit would like to see the Video as well.  It took four disks to finish the video and I had to copy them for seven people which makes a total of 28 disks.  It looks about the same for the photos as well.  The video can be fast forwarded where it gets a little too long.  In Whaga? I must have been overly excited and I filmed more than I realized.  My wife also filmed the Rock Garden in Chandigarth? and it was her first try and she did a little more than needed.  However, overall I am happy with the finished product.

I hope all is well with you and yours and may the year bring you much success in your business and life.

My best regards,
Jack McGuire, USA
dosxxamber@sbcglobal.net
Namaste

Thank you again for the wonderful experience your company provided for our family and on such short notice. I was amazed at how efficiently and smoothly everything ran. Even the driving, which potentially could have been quite hair raising - given the road conditions and traffic, was without incident and I felt very confident and safe with our driver. My only regret was that he didn't have more English (or us more Hindi) so that we could have communicated on a more personal level.

I would not hesitate to recommend Trinetra to anyone considering travelling to India and would be more than happy to be on your reference list.

I only hope that we have the opportunity to use your company again as I am already missing the country and its people and would dearly love to see more and stay longer.

I note that the cheque I provided for the balance of moneys owing to Trinetra has not yet appeared on our bank statement. Please let me know if there are any problems in this regard.

I have completed the information requested below and look forward to our future correspondence.

Best wishes and kind regards

Karen Lupton & Family, Australia
travellingluppos@gmail.com
Please apologize to Tapas for me.  I promised him I would fill out the trip review and unfortunately I misplaced it.  So let me say that the trip was exactly as advertised.  I know I told everyone but I would like to say again how much I appreciate my driver Kailash.  He really took care of my daughter and I.  I felt extremely safe and taken care of.  The itinerary was ambitious but worth all the travel.  I wish I would have had a little more down time but I think that was my fault for putting a 12 day trip into 10 days.  I very much enjoyed the dinner with Tapas and his family.  It was so nice to meet him and his wife.

Really the only issue I had was with the local tour guide in Jodhpur.  I believe he was trying to do his best for us but he really didn’t listen to what we wanted.  All other local tour guide really listened to what we wanted and tried their best to accommodate us.

Ms. Durenda Tomczyk, USA
durenda3@cox.net
Dear Tapas,

So many wonderful memories flood our minds and engage our hearts.  Having put our faith in you and your business team has offered us bountiful harvests beyond our expectations.  As we sort through our photographs and snapshots of India, we realize that we encountered only a small part of the vast heritage that your country has to offer.  Yet, we returned home as changed beings with a greater understanding and awareness of humanity's dance upon this planet.  Enclosed are a few of our favorite photos.  If you ever travel to the United States, please come and visit us in Florida ... we offer you the experience of a traditional American home and family.

As always, warm regards,
William and Sandi Good, USA

P.S. In our minds and hearts we will always appreciate the warmth and hospitality of INDIA  made possible by Trinetra Tours.

THE BEST AMBASSADORS OF INDIA ARE HER PEOPLE !

Binar48@aol.com
Hello to everyone at Trinetra Tours,

May I say a particular 'thank you'  to Ankit Gupta who was our Saviour when we arrived in Delhi to find that our accommodation confirmation had not been received and we had nowhere to sleep.  With everywhere booked because of Diwali we appeared to be in trouble.  He rearranged our transport to Agra for our tour of the Taj and whilst we were away for the day, arranged accommodation for the night.  The hotel was very much better than we expected.  I would have dearly loved to have thanked him personally but but unfortunately we did not get to see him again. We considered ourselves very lucky to have been reccommended to your company.

The transport was sheer luxury - something I didn't expect at all and we were allowed to leave our luggage on it knowing it was perfectly safe. !  The drivers were extremely polite and careful, giving out water and towels when needed and stopping for our breaks at safe places.

Our guide in Agra put himself out to accommodate our early arrival and made sure he gave us all the information about the monuments we visited.  His knowledge was invaluable.

We have more teachers coming to Delhi in February so I will give them your address with great confidence and reccommend that they use you.  Please use my name for a reference to anyone who is thinking of using your company.

The help and support your company gave us for the very short time we were able to be in Delhi was outstanding.  The kindness from all staff was incredible ! You took away any fears anyone might have in visiting  India.  Hopefully I will be back again.

 Once again- Thank You All  !!!  We would never have managed without you !

Val Eden, U.K.
val.eden@hotmail.co.uk
Tapas,

What a wonderful ending to a magical holiday.  The dinner was among the best and it was so nice meeting you.  You are all I imagined - hard working person who loves his job and wants the world to love your country.

We will be back for another visit and want to follow the same methods.

Thank you and all the people who made our stay so enjoyable.  Your guides were knowledgeable and spent the time to answer our questions, your facilitators were there as needed, and the driver was especially valuable not only as a capable driver but also as a kind and helpful young man. 

Michael & Kathy O'Donoghue (Americans Living in Greece)
kathyod@first.gr
Testimonial for Trinetra Tours

“The tour of India (Delhi, Agra and Rajasthan) which our family enjoyed during December 2005 and January 2006 (which comprised 15 days), was one of the best holidays we have ever had. The schedule arranged by Mr Bannerjee and his team was perfectly suited to the places we wished to see, and combined the historical splendor of India with exciting adventure. We rode elephants and camels; saw a tiger in the wild; met some amazing people; and experienced the flavours and history of this delightful country and its people, while staying in excellent accomodation.

The tour guides were all experienced local people who knew their cities and locales well, and were happy to share this knowledge and history with us. Our driver, Mr Prakash, was the “safest and most courteous driver in India”, and certainly a man we became extremely confident in, and enjoyed being with, while travelling some “interesting” Indian roads.

All in all, this is not just a country we will return to, but a travel agent we will most certainly use again and again, when we return to this marvellous country. Mr Bannerjee manages your Indian holiday as if he too were travelling and seeing the sights with you. Our comfort and enjoyment were the most important things to him and his staff. Would I recommend Trinetra Tours?..…. without the slightest hesitation!!

Sincerely
David and Jane Curro.
curroclan@yahoo.com.sg
We had the privilege recently (December-2006-January-2007) of taking a tour in India organized by Tapas Banarjee.

Mr Banarjee came up with an brilliant and superb itinerary that included all the Places we were interested in visiting during our tour.

Whilst in India, we found that Trinetra tours had booked all the hotels of our choice and paid attention to every aspect and details of our tour.

The road transportation was prearranged, structured and well thought out to accommodate our comfort.

We recommend Trinetra Tours extremely highly for any travel that one may be considering.

Lastly, Trinetra Tours is dependable, consistent and entirely unfailing in delivering exemplary service to its clients.

Firoza Lalani
Firoza.Lalani@mbs.gov.on.ca
Dear Mr. Tappas,

I wish to thank your entire staff for the courteous and kind assistance everyone has provided to make our holiday in India most enjoyable. Most importantly, we were very pleased with the people who met us at the train and the drivers. The guides, in general, were good and we did learn a lot. I think everyone should be congratulated and happy for their good performance. I have no difficulties in recommending your company to anyone who would wish to undertake a similar tour.

Kind regards.
Edward Hotte, France
Edward.Hotte@fao.org
Dear Gagandeep,

I would like to take this opportunuty to say thankyou to Trinetra for making our holiday so special. Everything was so well organised and the varied choice of transport, interesting places and accommodation made it quite unique. Having wanted to visit India since I was a little girl I was concerned that I might be disappointed but the reality was even more amazing than I could ever have imagined. Please convey our thanks to all those who organised the trip and to all those who looked after us during our stay. We will be back.

Kindest regards,
Ellen Duncan, UK
ellen.duncan@btinternet.com
Hi Tapas,

We have had an amazing journey through India. One’s destination is never a place but a different way of seeing things, and we experienced this throughout our trip. Thank you for the memories and for the magic.

Best wishes
Roger and Mary White, Australia
simaro@bigpond.net.au

Trinetra Tours